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Privacy Policy

Privacy Policy

Last updated: July 31, 2023

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Above & Beyond Housekeeping, LLC, 115 Carriage Dr., Wernersville, PA 19565.

  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

  • Country refers to: Pennsylvania, United States

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Website.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Website refers to Above and Beyond House Cleaning, accessible from https://www.aboveandbeyondhousekeeping.com/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Privacy Policies website article.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies

    Type: Session Cookies

    Administered by: Us

    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

  • Cookies Policy / Notice Acceptance Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

  • Functionality Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.

  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

  • To manage Your requests: To attend and manage Your requests to Us.

  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

  • By email: abhks99@gmail.com
What can you expect from us?

Above and Beyond Housekeeping is committed to your complete satisfaction, which is why we strive to offer the most consistent, reliable, and high standard house cleaning services around. Our team of experienced cleaning technicians have taken the time to answer some of our most frequently asked questions for your convenience. 

How do you control the spread of germs, viruses etc?

We take your health VERY seriously and try to avoid cross contamination at all costs!  We use your vacuum. If you do not have a vacuum the functions well, you can always order one from us and we will have it delivered directly to your front door for less than $100!  We also provide you with your own personal cleaning kit. These kits include:

*3 types of dusters

*scrapers

*drain snake

*rinse cup

*detail brush

*squeegee

*pumice screen

*grout brushes

*scrubby sponge

*cleaning towels

*cotton twist mop and mop bucket

When we are finished cleaning, we will disinfect all your kit items and put in the designated place for use on our next visit.  We will also put your dirty towels and sponge in the laundry room for you to wash and dry for our next visit.

HOW TO TAKE CARE OF YOUR CLEANING TOWELS AND SPONGE:

Simply wash (alone) on the large setting, in the hottest temperature, with 1/16 cup of bleach and a few drops of laundry soap.  Please NO fabric softner or softner sheets….they make the towels sticky and will smear when used.

Once washed, just throw them in the dryer (alone) on low.  That’s it!  No need to fold them either!

 

What should I do before Above and Beyond arrives?

To ensure maximum efficiency, we ask that you take a few minutes to pick up any extra clothing, papers, toys or household items that may be around your home. We can definitely clean more if we can access more of your home. Certainly, we understand this is not always possible and, in those situations, we will work around these items, not a problem. Additionally, in the past, we have had employees have heat strokes. So, if your house will be above 70 degrees the day of your cleaning, please turn your air on to 70 or cooler while they clean. Thank you! 

Are you okay with pets being in the home during a cleaning service?

Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our cleaning technicians and for the comfort of your pet. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet. (We do not clean pet feces) If treats are permissible, please let us know where to find them. 

Can I provide my team with special instructions?

Yes! In fact, we encourage it. The only way for you to be happy is to let us know all particulars specific to your home. Your preferences give us the structure we need to enhance your cleaning experience and ensure that you’re completely satisfied with your home’s level of clean. Our cleaning technicians work off of a very detailed work order that was created based on our conversations. As the needs in each home are different, they do not make assumptions about what needs to be done. In order to be sure that your preferences are recorded in the work order made for your home, we recommend that you call or email us directly. We will be happy to log your needs in your work order so you don’t have to reiterate them every time we arrive for service. 

How is the initial cleaning price determined?

We take many variables into account when we give an initial cleaning estimate-square footage, # of bathrooms and bedrooms, scope of work desired, etc… If the price was determined sight unseen, our cleaning technicians will let us know if extra time is needed to perform our full scope of service in your home. Above and Beyond Housekeeping will call you about an hour before your initial clean is scheduled to be completed, and let you know if the home will require extra time due to things like higher dirt level than anticipated, a high number of knick-knacks/trinkets, extra hard water build up, etc. You will have the option to approve the extra time, or stay within your original estimate, understanding it will be left incomplete. Above and Beyond Housekeeping will never charge your card for any extra time without consent. 

Why should I trust Above and Beyond Housekeeping?

We’re proud to offer professional house cleaning services and employ professional cleaning technicians who pride themselves on top-quality services. After undergoing an extensive background and reference check, each member of our team is thoroughly trained on every step of our detailed cleaning process. They also undergo on-going training and coaching to continue to improve their quality of work and your service. We back all our work with a 24-hour guarantee. These are just a few of the many reasons why customers trust Above and Beyond Housekeeping. 

Who does Above and Beyond Housekeeping hire to clean my home?

You can rest assured that all our professional cleaning technicians are fully trained, insured and bonded. We respect all our customers by never smoking during our home cleanings. We wear our recognized uniforms with pride and confidently carry out services that exceed expectations.

Do you always send the same cleaning technicians?

The initial clean will be scheduled when it is able to be fit into the schedule, as these require more time and our Deep Clean Technician. After this, we believe that it is very important to send the same cleaning technician to clean your home, and we do everything in our control to make this possible. In the unlikely event we cannot send that member of our team, we will do our best to find the most suitable replacement. All our cleaning technicians undergo extensive Above and Beyond Housekeeping training to ensure that the quality of our work is always consistent. 

How does Above and Beyond Housekeeping ensure the quality of cleaning?

We value your feedback so anytime you would like to provide us with some, we would be happy to hear what you have to say. We do schedule our homes to undergo random house checks. Our goal is to have this occur 4-6 times a year depending on your service frequency. These checks are done by our field supervisor. We also use technology to our advantage. If a cleaning technician ever has a question while in your home, they will Facetime the office to get feedback and help. 

Can I hire my Above and Beyond Housekeeping Cleaning Technicians on the side?

We DO NOT allow our employees to engage in a direct working relationship with any client. The solicitation of an Above and Beyond Housekeeping employee for a client’s private hire will result in immediate termination of services and will jeopardize the position that your cleaning technician holds in our company. We invest heavily with both time and money into the training of our employees. Further,we ask you to refrain from engaging any cleaning technician of Above and Beyond Housekeeping on social media. This is for your protection and privacy as well as theirs. 

How will our relationship work?

At Above and Beyond Housekeeping, communication is key, especially when it comes to important valuables in your home and any specific cleaning requests you may have. We value your trust and do everything possible to earn it by performing reliable, top-notch cleaning services designed to meet your needs and exceed your expectations. At any point, feel free to reach out and let us know how things are going at your home. We love to hear all the feedback you are willing to share. 

Do I need to be home for every cleaning service?

No. It is entirely up to you if you choose to be there or not. We only need a way to be able to access the house at the time of arrival. If you do choose to be home, we ask that you are willing to work with us. If we need to clean an area, we may need to ask you to move to a different place in your home so we can move around each other. 

What time does your cleaning technician arrive?

We strive to arrive on time for every cleaning on the schedule. However, our top priority is to provide every home with the attention it requires and deserves. Your cleaning technician may arrive before or after the scheduled time. If you require knowing exactly when they are going to be arriving, please notify us, and we will do our best to provide you with and arrival “window”.

What if something’s damaged during a service?

At Above and Beyond Housekeeping, we treat every single home we clean with the utmost respect. Having said that, we have a no-fault policy. Meaning, we realize accidents happen even to the best of us. So, our employees are not punished if something gets damaged or broken. Therefore, they are very comfortable letting us know right away if something does get damaged. We will notify you if anything is ever damaged. Above and Beyond Housekeeping can assume no liability for damage due to pictures not hung securely, items with unstable bases, floating shelves, items not secured properly, etc. Curio cabinets, figurines, glassware and items of extreme value or sentimental value should be cleaned by the client. If an item is broken by one of our cleaning technicians, Above and Beyond Housekeeping will pay up to $100 per item or replacement cost when the value is verifiable. The client needs to save the broken item for Above and Beyond Housekeeping to inspect. 

Am I liable for employment taxes, workers' compensation, or insurance?

No. Above and Beyond Housekeeping is proud to be a worry-free housecleaning service solution. This means that we take care of any personal liability with regard to social security taxes and work-related injuries. We are fully insured and bonded and all our staff are covered under Pennsylvania state workers comp insurance. This means you have nothing to worry about.

What do we NOT clean?

Our professional house cleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences, so you never have to worry about paying for a service you don’t need or want. To ensure we provide your home with the highest quality of care, we don’t typically:

  • Toys     
  • Inside of your fireplace
  • Pick up clutter   
  •  Your iron
  • Do laundry
  • Wash dishes
  • Load dishwasher
  •  Vacuum cat litter
  • Clean any human, animal waste or hygiene products
  • Clean anything outside your home
  • Any potential biohazard situations which can include mold, rodent or bug infestations of any kind, or human or pet urination or feces. If a bio-hazard situation is evident, our technicians will not be able to service your home and you will be charged the full rate of cleaning. Follow-up service cannot be performed until documentation is presented showing the situation has been resolved (we are not allowed by our insurance to touch bio-hazardous items).
Do I need to provide your team with my own cleaning equipment or supplies?

We ask our clients to provide toilet brush near each toilet and a well maintained vacuum – If you feel your vacuum isn’t operating properly, we can order one for you and add it to your initial cleaning fee, they are Bissell vacuums and cost less than $100. Additionally, we will need a couple of old bath towels to dry the hard floors.  We will provide you with a mop and bucket that will stay at your home, a cleaning kit and a bundle of cleaning towels that will stay at your house.  A simple wash in a little bleach and dry is all you need to do to maintain the towels.  Beyond that, we arrive with all the cleaning materials we need and take them with us when we leave. We’re proud to use environmentally friendly commercial grade products to ensure that we leave your home looking spotless. If you have a specific request about a cleaning product you would like used, please contact us to ask about it. If it is something that we can use, our insurance company does have a say about this, we will need a signed waiver from you as we cannot ensure the outcome of products we don’t provide. 

What if I need to reschedule a service?

Above and Beyond Housekeeping understands how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we require a minimum of 24 business hours’ notice. We’ll do our best to accommodate all your scheduling needs. Your time slot is reserved for you on your cleaning technician’s schedule. When a cancellation happens last minute, our cleaning technician is left without work for that time slot. Therefore, any cancellations not provided with 24 business hours or more notice, will be charged time a late cancellation fee of $60 to cover part of your cleaning technicians lost wages from your home. Scheduling arrangements and changes should be done through our office. Our cleaning technicians do not have the ability to change schedules. Thanks to our contract-free system, you never need to worry about being locked into a cleaning plan. Our flexibility is just one of the many Above and Beyond Housekeeping 

perks and it helps us ensure the satisfaction of our customers. • If clients are absent from our schedule longer than 60 days, Above and Beyond Housekeeping reserves the right to charge their initial cleaning fee to restart service and to review your service rate. 

How do you handle my security system?

If your home is equipped with a security system, please ensure that it is in the “off” position or that we have all the appropriate information to disarm it. If the code should change it is your responsibility to notify us, so you do not incur a lock-out fee. 

What if my scheduled cleaning service falls on a holiday?

During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you. We do close for a few holidays a year as well as a few days around Christmas/ New Years. While we do make every attempt to accommodate all requests, there are times where it just isn’t possible. If you know you have a special cleaning need around the holidays, the earlier you let us know, the better we will be able to accommodate. 

How can I share my experience with Above and Beyond Housekeeping?

For all praises you give your cleaning technician via Google, Facebook, HomeAdvisor, Yelp, etc… she will earn a $10 bonus in your name. All praise will be passed on to your cleaning technician! They love to hear how happy they make our clients. We value our customers’ opinions and it’s our customer feedback that has helped us become the best home cleaning company in the capital district. Simple text us at 610-301-1865 and we will send you an easy link to get you there.

Do you give a referral bonus?

Another way to share your experience is to tell your friends how happy you are with your service. We will give you a $25 discount off your next cleaning as a thank you. There is no limit to the number of discounts you can receive. 

Why will my initial clean be more expensive than my other regularly scheduled services?

Over the years, we’ve found that the first cleaning service brings a home up to a specific standard and Above and Beyond Housekeeping is committed to upholding that standard. That’s why our initial cleaning will take longer and cost more than your routine services. We need the extra time to properly begin the process of eliminating hard water build-up, mildew, soap scum, dust, and dirt from your home. 

How often can you provide service?

Above and Beyond Housekeeping is happy to provide services daily, once a week, every other week, or once a month (every 4 weeks), depending on your cleaning needs. You can also request house cleaning services for special events, as well as sale prep and move-out/move-in cleaning assistance. Because we work on a no-contract basis, you can update or change your cleaning plan to fit your busy schedule, budget, and cleaning needs, if we have the availability.

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