Are you Insured and bonded?
Of course! If you would like a copy of our insurance and bond certificates, just ask and we will be happy to send it to you.
Are your employees covered by Workman's Compensation Insurance?
Yes! We also have a strong safety committee that works to keep us safe every day.
Who will be cleaning my home?
Normally, we send 1 to 4 uniformed cleaners, including a Team Leader, to clean your home. Each person is provided a detailed checklist and uses it to not only check their own work but the work of their co-workers as well. We try our very best to always send the same cleaning specialists to your home. However, vacations, illness, and other unforeseen circumstances happen. In that case a substitution will be implemented. Because we have detailed cleaning information specific to your home on file, you shouldn’t notice a difference.
How will you gain access to my home?
We have several options for you. You can leave a door unlocked, give us the code to your garage door if you have a keypad outside, or leave a key hidden for us. When we leave we will make sure your home is locked up tight!
Do I need to be home when you come to clean?
We keep very detailed instructions regarding the specific cleaning needs of your home in addition to alarm codes, access, pets and anything else that is “special” to your home. Therefore, most of out clients choose not to be home while we clean. If you do decide to be home while we clean, we will try to work around you to the best of our ability.
How do I pay you?
Payment is expected at time of services. Please leave payment in a sealed envelope on your kitchen counter. Cash or check is fine. Please make checks out to Ellen Johnston. If for some reason you forget payment, you can always pay online by visiting this page.
What time will you be arriving to clean?
Our normal cleaning hours are between 8:00AM to 5:00PM and we prefer to have the flexibility to arrive between those hours. If you have special scheduling needs we always do our best to accommodate you. Just let us know so we can work on a special time slot for you.
Do I need to provide the supplies and equipment?
We will provide all of the cleaning supplies and equipment necessary to clean your home. We know what to expect from our products and can guarantee the safety of the products we use on all surface types. If you would prefer to provide the cleaning supplies, let us know, we are happy to oblige. However, written instructions must be provided for YOUR products and you must assume liability for their use.
What about "special requests"?
Please check out our list of additional services offered (see here). Please advise us of any additional service requests 2 weeks in advance so we can make sure we dedicate enough time for your special project.
What don't you do?
Our employees do not climb higher than 1 foot (you must provide step stool) . We do not: move furniture over 10 lbs, wash walls, clean inside china/curio hutches, toilets or sinks that appear to be clogged (unflushed or standing water), garages, dust or clean plates or any other items hung precariously on walls, clean up pet excrement, provide outside maintenance or childcare.
What do I need to do?
Communication! We need your input. Questions, comments, concerns and praises are always welcome. Without it, we can not provide you with the best possible service.
Will the price always be the same?
Yes, once you have established services with us, your price will remain the same, unless you request anything special to be done (see here
) However, at times Above and Beyond will increase it’s rates based on cost of living.
Do I have to sign a contract for service?
What is the availability of your services?
Our regular working hours are 8:00AM to 5:00PM Monday through Friday. Saturday and Sunday hours are available upon request at an increased rate.
What if I want to skip a scheduled service?
We understand that life happens and sometimes you will need to reschedule or skip a cleaning. Please notify us no later than 6 am the morning of your scheduled cleaning at 610-334-1649. There will be an additional $20 fee added to your next scheduled visit due to the fact that there will be more accumulated cleaning to be done. Also, if you do not notify us and we show up at your home a $20 lock out fee will apply.
What if my regular cleaning day falls on a holiday?
Above and Beyond recognizes many holidays to allow our employees to spend time with their families. We also recognize that only a well-rested, relaxed and happy employee can provide you with the best possible service. Therefore, we are closed most holidays that the school districts are closed. Additionally, we shut down operations over Thanksgiving break, Christmas break and 1 week during the summer. Don’t worry, we will notify you of any schedule changes well in advance.
Should I tip the workers for a job well done?
If you would like. However, tipping is not expected. If you do leave a tip, please make sure to label clearly that it is a tip and put it in the sealed payment envelope along with your regular payment. Also, a note of appreciation for a job well done goes a long way and is appreciated just as much as a monetary gift!
All of our employees are trained for several months with our training specialist. This ensures that all of our cleaning professionals follow the same detailed procedures enabling them to provide the best possible service for you. Additionally, all employees carry a detailed checklist that they review when your job is completed. Also, I personally try to check each job, each day. However, sometimes that is impossible. I will guarantee that I will visit your home monthly. In the event that if for some reason you are not happy with your cleaning, please contact our office at 610-334-1649 right away, within 24 hours. We will be happy to come out ASAP to address your concerns. We expect you to be happy with our services 100% of the time. However, we can’t do that without your input. So please feel free to express your thoughts at any time.